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Friday, February 11, 2011

Forum Chat - Developer's Section Q&A

This is the recap of Forum Chat with Developer's Section Q&A on Zynga Customer Page.

Basically it's the same as what I have posted here : Forum Chat #Part 2. But now they have updated on Zynga Customer Support page.
Here you go :

Developer's Section Q&A 2/4/2010

Updated 02/10/2011 07:51 PM

Every week or so, our developers answer common questions from players about Mafia Wars.

If you would like to submit a question for the Mafia Wars team, please find the relevant thread here - http://forums.zynga.com/forumdisplay.php?f=350

Here's a recap of the questions that were answered on February 4th - http://forums.zynga.com/showthread.php?t=903847

Originally Posted by Blue Eyed Nate View Post
Why am I unable to perform jobs in Atlantic City?
-You need to access the mobile version of the game, either from your phone, or go to m.mafiawars.com on the web
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Originally Posted by Blue Eyed Nate View Post
When will the limit of sending 10,000 gifts a day be increased?
-For system stability reasons, we are not planning on increasing this limit.
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Originally Posted by Blue Eyed Nate View Post
Will loot drops be increased?
-It depends on which. We feel like the Italy property drops were a bit too tight, and the next city will be a little easier. We introduced some new high end loot drops for Italy 6-7-8, we are monitoring how many of those people are accumulating, and will raise (or lower!) the drop rates as needed.
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Originally Posted by Blue Eyed Nate View Post
Why is more added to the game when there are bugs preventing us from playing?
-Believe it or not, we aggressively go after every bug that we know of, and are constantly monitoring or CS tickets to generate new bugs. In fact, over 20% of every single devs time is dedicated to working on bugs. At the same time, we want to keep introducing new content and new features to keep the game fresh and exciting.
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Originally Posted by Blue Eyed Nate View Post
Will energy boosts ever be giftable again?
-Probably not. At least not without severe limits on how many you could give/receive per day. It is too easy to exploit this gift and level up at an unacceptably high rate with these boosts.
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Originally Posted by Blue Eyed Nate View Post
Will there ever be a stamina pack?
-It is something we have considered. We don’t have immediate plans for it, but I would not be surprised to see it in the future.
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Originally Posted by Blue Eyed Nate View Post
Will robbing ever be updated with new loot?
-Yes, pretty soon too.
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Originally Posted by Jonezie Malone View Post
Hi Boyvelo,

There are two teams involved with delivering content for Atlantic City. Here at Zynga we have a mobile team and our FB application team. Today's activity is focused mainly on the FB application team. We will take your question to the mobile team as well as Customer Support and work to get more attention to the issue you have raised here.

Thank you for bringing up this topic.

Jonezie
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Originally Posted by Mafia Wars Mafia Boss View Post
MySpace issues

MW Boss here-

MySpace has been an issue at Zynga for months. We are finally in the process of resolving this question and our primary concern is to take care of the passionate users who have been playing MW for years. Expect clarification and action within the next 2 weeks.
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Originally Posted by Blue Eyed Nate View Post
When is the next platinum sale?
Sales come and go and we always advertise when they are happening.

We do have some fun things in the works for the next couple of weeks.
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Originally Posted by Blue Eyed Nate View Post
What is your strategy for improving the amount of targets on the fight list?

ANSWER: We are looking at ways of getting more people on the fightlists, including people that may of stopped playing showing up from time to time (when their health has fully regenned). We recognize that the rate at which people become iced on the lists is unnacceptably high right now.
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Originally Posted by Blue Eyed Nate View Post
When are you going to make it so I can purchase RP for others "My Clan"? Currently, you can use gift cards for this.
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Originally Posted by Blue Eyed Nate View Post
Will there ever be a notification informing us when operations are complete?

ANSWER: We are taking a look at retuning how operations work. Currently, they drop way too often, and there are just too many unfinished operations out there. We want to make them more rare, and feel more special when you get one, and make it more likely for them to get completed. Also, we are looking at ways of allowing you to help on "friends of firends" operations. finally, if we do make them more rare, we would naturally look at giving them better loot as well. Basically, we like the feature, but some of the tuning is just a bit off.
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Originally Posted by Blue Eyed Nate View Post
Do you feel the pop-ups are getting out of control?

100% yes. The first thing we're doing is removing unneccessary pop-ups in the game. The second thing is to give you control over the information so you can decide what you want to see or not see. We're currently looking the best way to give you this control but the bottom line is that we recognize pop ups are a problem we intend to fix this. We will be looking for feedback in the near future.
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Originally Posted by Jonezie Malone View Post
When will you stop using so much Flash?

Flash code will continue to be used in the game but is not used as much as players believe it is currently. We are working towards more HTML 5 code but timelines for this are futuristic.

For those of you having trouble with Flash, we have reports from our community that some browsers work better with Flash than others due to how memory is stored within the browser cache. Some browsers do not store any memory and are said to perform better. It might be worth switching up your browser if you are experiencing lag or performance issues.

There are multiple software and hardware systems at play with each game session. Sometimes the solution is to try to find what combination works best for you and your computer and sometimes just like real world traffic you just need to wait out the jam...

Jonezie
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Originally Posted by Blue Eyed Nate View Post
There is too much free health being given out. Is there anything planned to correct this issue? (Clans)

Please clarify this question... what health is being given out?
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Originally Posted by Blue Eyed Nate View Post
We are talking earthdays... .
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Originally Posted by Jonezie Malone View Post
Please link to your question, we are working on responding to hundreds of questions and may not be able to get to your complex question during this hour. We are happy to revisit it and will try to address every question asked.

Jonezie
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Originally Posted by Blue Eyed Nate View Post
Is it possible to implement a slot machine that is random, but not rigged?
ANSWER: I hate to be the one to say this, but in a very real sense ALL slot machines are rigged. They are programmed to give away a certain % of the money they take in (generally 75%-95% of their take). This % is distributed into small and large payouts. The thing is, you never know when a particular pull is going to result in a jackpot so they seem random, and in fact they are random over a small sample size.

10 Characters

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Originally Posted by Blue Eyed Nate View Post
Q: Many of the dedicated players on this forum have said in no uncertain terms that we hate spam events, and would rather have the fight/rob/job for loot drops. You will see that many folks even have it as their signature that they refuse to spam their walls with this garbage, and many have quit the game over this. Do you plan to listen and end these no-fun events?

A: We've heard you and share your concerns around "spammy" events. We are always looking for ways for you to have fun playing with friends and earn the coolest loot. We're working on creating the types of events you've told us you want and we're also looking at ways to keep them fresh and put them in the game at the right times. We need more feedback from you! The events should be fun, cool, and contain great rewards to make it less spammy.
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Originally Posted by Blue Eyed Nate View Post
Why has the bug with Secret Stashes not been resolved?
ANSWER: Are you refering to the job secret stashes, or the fighting ones? And what bug is it exactly?
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Originally Posted by Blue Eyed Nate View Post
When will cheaters be banned?
and i'm anxious to hear your response about how you are dealing with the FB players that have been caught injecting their accounts.

ANSWER: We maintain a matrix of in-game punishments for players caught participating in exploits, and we take these actions very seriously. Our response to any violation is dependent on the severity of the infraction, and any previous violations of our ToS that a player has had. Our tools continue to evolve in their sophistication and ability to track player behavior. We do believe in giving every player an appropriate warning the first time they are caught, but those who are caught a second time do not receive the same leniency.

To see the original Forum thread, please go here : Forum Chat: Questions & Answers.
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