Wishing you a happy and prosperous New Year 2011. More blessings, good health, happiness and joy next year 2011.
Happy New Year 2011 to all!
NO PURCHASE NECESSARY.OPEN TO LEGAL RESIDENTS OF THE UNITED STATES AND THE DISTRICT OF COLUMBIA, CANADA (EXCEPT THE PROVINCE OF QUEBEC), THE UNITED KINGDOM (EXCEPT NORTHERN IRELAND) AND GERMANY, WHO ARE 18 YEARS OF AGE AND OLDER OR THE AGE OF MAJORITY IN THEIR COUNTRY OF RESIDENCE AND WHO ARE REGISTERED USERS OF ZYNGA MAFIA WARS GAME AT TIME OF ENTRY.VOID IN PUERTO RICO, THE PROVINCE OF QUEBEC, NORTHERN IRELAND AND WHERE PROHIBITED.
With the new Protect the Presents operation going on and having to rob others to get items to upgrade your tree and get new presents, I've been having a very annoying problem. When I am successful in robbing someone's tree, around 90% of the time I've been receiving a "Lump of Coal" instead of a present or an upgrade part.You can see my result in the screenshot below..
I've contacted Zynga about the issue, but I was told it was a "technical error" and it would be forwarded, and there was nothing he could do other than give me 3 of each of the upgrade items, not even a present.
That was 2 days ago, and I still haven't heard back from them. I don't know if anyone else is having this problem, but when you get a success shouldn't you at least get an upgrade part? I have managed to get my tree fully upgraded, but I already have 123 "Lump of Coal"s and growing.
Here is his Lump Of Coal by the time he sent me this email..
I'm writing you this mail to let other player know how Zynga handle things.
Customer (Anas xxxxxxx) 12/26/2010 10:56 PM
While playing the slot machine to get RP I won the 3 Mafia Wars different logo (black, red & grey) but I won only 240RP. Wasn't I supposed to win the Jackpot? Find screen shot attached.
And here is the first reply from Zynga Customer Support..
Response (xxxxxx) 12/27/2010 04:53 PM
Thanks for contacting Zynga customer support. My name is xxxxxx.
Hi Anas, I truly understand your frustration about the Reward Points missing, unfortunately I do not count with enough information to continue with the investigation, if you were so kind to provide me with the following information will help me to continue:
-When did this happened?
-What were you doing when this happened?
I'll be waiting for your response Anas.
Zynga Customer Support.
Anas got so curious and he reply it again with all the answers :
Question: -When did this happened?
Answer: This happened on Monday 27th December at about 1:30pm (GMT +4)
Question: -What were you doing when this happened?
Answer: I was in Italy City on home page playing Slot machine.
Hope this help.
Ok after a while he got the reply again, this time is NOT good!
Thanks for contacting Zynga Customer Support.
My name is xxxxxx and I'll be happy to assist you Anas, I have reviewed all the information that you provide me in the email, I went to your account to verify the information and everything seems to be correct and working properly, I am unable to verify your losses reason why I'm unable to restore them.
I hope that this situation has not disappointed and if there is anything you may need, don't hesitate to contact us, we will be more than happy to assist you, just let us know.
Have a great day!!
Zynga Customer Support.
Now how am supposed to have a great day while they screw up & I was penalized.
Please let the other player know about how Zynga handles thing so that they don't get upset.
Looks like there is no fix ratio or numbers for how many green/blue/red boxes you will get, for example I got 14 green, 16 blue and 15 red boxes totaling 45 boxes.. so all I got to do now is to protect them...Here is -Ra- Christmas tree..
All presents regardless of color are of equal value. Be sure to upgrade the Tree to level 5 so the maximum amount of 45 gifts can be stored.
**Users who fully upgrade their Tree and mange to safeguard and open the maximum of 45 gifts (Level 5 Tree with maximum stored gifts) will earn the Grand Prize, the Auld Sang Lyne (ATT 110, DEF 135). Be sure to fully protect your Tree prior to New Years Day to ensure the ultimate reward item is achieved***